Privacy policy
What information do we collect?
When you interact with Matala Marrakech, we may collect your name, shipping and billing address, email address, telephone number, and, where appropriate, additional details needed to process your order or request.
How do we collect information?
We collect information about you whenever you interact with us — for example, when you:
- Place an order through our website
- Contact us with an inquiry
- Subscribe to our newsletter or updates
- Engage with us through social media or promotional campaigns
In these cases, you knowingly provide your personal details.
We may also receive information from trusted third parties, such as payment processors or delivery partners, but only when you have permitted them to share it.
Confidentiality
Your privacy matters to us. We will never sell your personal information, and we will only share it with trusted partners when it is necessary to process your orders or improve our services.
Please note that we are not responsible for the privacy practices of websites not owned or managed by Matala Marrakech, including those linked from our site.
Making a complaint
If you have any concerns about how your data is handled, please email us at matalaofficial@gmail.com with full details of your concern. We will review your complaint and investigate in line with our procedures. Our aim is to respond within 15 working days of receiving your complaint, although some cases may require more time. If you are not satisfied with our response, you may escalate the matter to the relevant data protection authority.
